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What are the Fixation Methods for QuickBooks Error 9997?
Users can't sign into their QuickBooks online accounts due to QuickBooks Error 9997. This error completely prevents you from proceeding with any QuickBooks operations. Most users might consider the procedure to fix QuickBooks Error 9997 as a daunting task, but if you know the right set of troubleshooting steps, it's easy to uproot this error. So, stay glued to this article till the end.
What provokes QuickBooks error 9997?
- Poor internet connection is the first cause.
- Another reason could be an over-accumulation of temporary files in your system.
- Your bank's website may not be accessible through QuickBooks because server maintenance is going on in the background.
Symptoms that come alongside Error 9997
- You can't make transactions through QuickBooks Online, no matter how many times you try.
- It takes a long time for your PC to respond to your inputs.
- Another big sign of this error is that QuickBooks crashes all of a sudden.
Steps to rectify the QuickBooks online banking error 9997
Checkout these quick methods in order to rectify the banking error 9997:
Step 1: Change the File Extension
This error can sometimes be fixed by making changes to the file extension. Go to the company file and change the extension from .qbw to other extension. Then, check to see if changing the extension fixed QuickBooks error code 9997.
Step 2: Update your antivirus
You can also avoid this error by making sure your antivirus is up to date. Run a system scan right after. This will get rid of any viruses or other bad software on your PC. If a virus is found after the scan is done, move the infected file right away to the Quarantine folder.
Step 3: Use the private mode to navigate to QuickBooks Online
- To sign into QuickBooks Online, you must open the Incognito tab or Private browsing window in your web browser. After that, go to QuickBooks Online using this Incognito tab.
- Choose the Banking option and then click the Edit button.
- Click the option to Edit sign-in information.
- Now you have to type in your banking information.
- After putting in the information about your bank, click on the Save and Update tabs to restore the connection.
- Then, click the Review button to double-check the accuracy of the steps performed earlier.
Step 4: Restore Company File backup
- Open the QuickBooks application first.
- Choose the Open or Restore Company tab.
- Then, click the option to Restore a backup copy.
- Press Next.
- Pick the option to back up locally.
- Once you have chosen the local backup, click on Next again.
- Choose where you want your backup company file to be stored.
- In this case, you must choose the backup file that ends in .qbb. After that, click the "Next" button and then tap the "Open" tab.
- Choose Save-in from the drop-down menu, and then navigate to the location you want to restore the QuickBooks backup file
- By entering the new company file name in the File-name field and selecting the Save as option, you can ensure that the recovered file is automatically stored in the .qbw format.
- Select "Yes."
- Type "Yes" and press "Enter" to confirm the overwrite process.
Step 5: Clear browser cache
- In your web browser, open a new tab.
- When you open Google Chrome, go to More Tools and then choose the option to Clear Browsing Data.
- In this section, you have to check the boxes for Cached Images and Files, Other Site Data, and Browsing History.
- Soon after, click on the option to Clear the data.
- After you clear the cached data, you must now get rid of the temporary files. Follow the steps to get rid of the temporary files.
- Open the Run window (Short key: Windows + R).
- Now, type %temp%, and then press the Enter key.
- A window appears with the folder for temporary files. In this case, you need to press the Ctrl and A keys on the keyboard before pressing the Delete key. When this is done, the temporary files will be deleted.
You may also read: fix QuickBooks Error 15271
We have tried to cover all the information you will require to fix QuickBooks Error 9997. If the error is still a source of botheration, then call our certified experts at 1-800-761-1787.
by joeywilliams on 2023-01-03 01:17:49
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