Archives

2020

Reasons Why Indian Companies are Lagging Behind in Customer Experience

According to Forrester’s The India Customer Experience Index, 2016, nearly 70% of business and IT decision makers have placed Customer Experience(CX) as a critical priority for their enterprises. However, many Indian companies have not been able to achieve a fluid customer experience.

Usually, contact center agents of a company handle inbound calls quite efficiently, but what about social media queries and comment? Thus, today, most companies are lacking overall strategy to identify and leverage the different touch points of a customer’s journey. 

Let us understand the major roadblocks that hit customer experience:-

Insufficient Budget Allocation

The report mentioned above also revealed that of the total respondents, about 59% do not have a dedicated budget to explore or improve customer experience metrics. But, adequate budget is of utmost importance for procuring technological solutions like customer call management software and, training of staff etc. Therefore, lack of sufficient budget can lead to poor customer service.

Shortage of Comprehensive Technology Solutions

The scarcity of technological solutions can prove to be an obstacle in providing... More

by avinashmittal on 2020-03-05 05:52:27

3 Famous Horse Racing Tracks In New Jersey

Betting at horse racing is considered as one of the favourite pastimes in New Jersey. In 1941, NJ started offering part-mutual wagering. However, the actual roots of horse racing in the state are dated back to 1853. The very first races at that time were run at Freehold. In 1870, Monmouth Park became the next horse racing track of NJ.

Basically, there are a number of top-rated NJ horse racing tracks where one can go to observe races & placing bets. NJ has some of the best racing tracks in the country. Below, we offer some insight on these tracks.

So, if you are a fan of horse races & horse racing betting, you will be delighted to know that there are some amazing race tracks that are operating in NJ. Below we have mentioned three most famous horse racing tracks of New Jersey. These locations are home to some of the most thrilling races as they even give you the opportunity to place some amazing bets.

Monmouth Park

Monmouth Park, located in Oceanport, NJ, is known as the home to the Haskell Invitational. This race track also hosts the Hersey Derby. This NJ horse racing track offers an excellent experience of thoroughbred racing & has been opened since 1870. The main... More

by avinashmittal on 2020-03-05 05:49:23

Different Types of Amenities Provided by Furnished Apartments

If you are moving to a new place due to your business, job, or some other reason, your topmost priority is where you will be going to live? So let us consider a situation you are visiting Beirut for some work, first, you must check a list of furnished apartments in Beirut before arriving so that you do not have to waste the time in finding a suitable place to live.

Furnished apartments are the home-like apartments that are equipped with almost everything, it means that you do not have to worry about the accessories that you need during the stay. So, they are in great demand nowadays. Let us delve deeper and discuss the amenities provided by these furnished apartments

1. Modular Kitchen:

In these apartments, the kitchen is well equipped with an induction, microwave, modern fridge, Dishwasher, High-end kitchen appliances, energy-efficient appliances, etc. so that you can move in and ready to prepare and serve home-cooked meals.

2. Security:

 Security is one of the main issues that need to take care of. So the Furnished apartments are here with a gated entrance, controlled access, security staff, alarm systems, door locks, etc. to feel you secure.

3. Well Designed... More

by avinashmittal on 2020-03-03 06:16:18

All about Charitable Donations

Charity is like an organization that has been established to help the society in a lot of ways. The donation to charity is a gift of hope as they can be used for helping any cause or a group of people in any part of the world. The purpose of charity has been divided into different categories that have been approved by the law as charitable donations. These donations can be associated with the relief or prevention of poverty or for promoting culture, arts, science, technology, and heritage.

The only purpose of the charity is to help people and give them a gift of hope. The other motive of charitable giving is to avoid the donations that are not charitable & stop those who try to make a profit from the charity.

In this post, we will see how the charity is used and how it helps.

How Is Charity Used?

Helping the planet

The main aim of the charitable donations is to make this world a better place. The organizations will use the money that you’ve for the production of goods using the recycled material. These products are then sold to the merchants that’ll sell them at a lower cost in the developing & poor countries. It helps them to save the environment from harmful chemicals. Such... More

by avinashmittal on 2020-03-03 05:57:57

Top Benefits of Interim Management Services for Businesses

Today, there is no term like – business as usual. Gone are the days when people worked for the same organizations for decades and then retired with a pension. According to recent research, it has been found that most of the employees work an average of 10 companies or organizations before the age of 40. Considering this fact, even at the high levels, interim management services are designed.

Interim management services offer an amazing opportunity for companies to handle the transition in an optional manner. These services offer a number of benefits and perks that are affordable and efficient.

Organizational continuity: A company can hire an interim manager to help them stabilize the public image and alleviate some employee fears. Interim managers come with the right skillset. They understand organizational structuring, industry insights and project management experience to bring the organization back on the track.

Choose for specific needs: With interim managers, companies can seek specific need in interim management that fills the gaps and address the challenges of outgoing management. If change is required, that is possible too.

Experience and... More

by avinashmittal on 2020-02-24 06:35:06