Site Help

Having a problem reseting my password.

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Look, this is no longer funny.  I am the leader on three sites.  I presently cannot administer those sites and need to do so ASAP.  This is on your end, not mine.  No password reset email has ever been received.  Please rectify the situation and restore my original login.  Thank you.

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This is happening to me too! My original username is Iseult Eleos ... the email is Iseult.Eleos@gmail.com .. please help!

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I have been trying to recover my original account at emyrsmorgan@yahoo.com  It will not send me a Password reset email even though it says it will.  Hopefully you can help me

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Bump!!! I've been waiting 3 weeks for this to be fixed, two forum posts, 5 emails and countless attempts at the "reset password" link. PLEASE HELP

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Iseult.Eleos wrote:

Bump!!! I've been waiting 3 weeks for this to be fixed, two forum posts, 5 emails and countless attempts at the "reset password" link. PLEASE HELP

 Hi Please check your email for your new password and steps to update your password. 

Thank you,

Kyle

 

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Byrcha2 wrote:

I have had the same problem as others here: password reset did not send an email to the account I have had since 2012, email to support went unanswered after an auto-reply.  So I have registered a second account.

Please restore my original account: Byrcha  veteranlurker@comcast.net

 Hi Byrcha,

Please check your email for your password reset email. Sorry for the delay!

Thank you,

Kyle

 

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Still no luck getting a reset email from emyrsmorgan@yahoo.com :( it is my original account

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got it :)

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Please reset my original account with a name of Dylkex and an e-mail address of jilirory@netscape.net.  I received one reset e-mail and it didn't work

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I'm having trouble resetting my password, I've attempted to make contact through their website, Facebook and email. No response, when I go through the "Reset My Password" it takes days to receive the Email.  When i get the email with the temporary password it shows "expired" or doesn't work. Can an ADMIN OR SUPPORT contact me so we can fix my problem... *****PLEASE HELP ME!!!!***** Ron91honda@yahoo.com  

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Needhelpwiththissite wrote:

I'm having trouble resetting my password, I've attempted to make contact through their website, Facebook and email. No response, when I go through the "Reset My Password" it takes days to receive the Email.  When i get the email with the temporary password it shows "expired" or doesn't work. Can an ADMIN OR SUPPORT contact me so we can fix my problem... *****PLEASE HELP ME!!!!***** Ron91honda@yahoo.com  

 

I'm assuming they've abandoned their Facebook site, as there's been nothing on there for over a year, and I've not had any replies to anything since January last year either on Facebook messaging.  I assume Twitter is the same, but I'm not a twitterer (?) so not sure.

They will respond here, although not often by email .. don't know if it's a backlog thing or a technical problem.  They do only work office hours, and not on a weekend though - so you need to give them a couple of days to respond, sometimes.  If I see a few messages on the forums waiting for replies that I can't deal with, I'll send them a message via my website chat bubble thing, which usually gets them to check things out. 

I'd suggest trying once more with the "reset my password" email .. it shouldn't take days to come through, so it might have been a glitch (make sure you check your spam filters too!).  If that doesn't work, come back here and post the username of the account you're trying to recover (I'm guessing "Needhelpwiththissite" isn't your usual one!).

I'm assuming it's not an account that has been dormant for a long time?

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The password reset that you have described does not match how our password reset system works. Could you provide the URL of the page you are attempting too password reset from?

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I too am having this problem. I cannot log in, my password didn't work. I tried the link to reset my password. It says it will send a email to me with a reset password. No email ever arrives. I tried it many times. Any help will be greatly appreciated. :-) 

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Password Reset Link Doesn't work wrote:

I too am having this problem. I cannot log in, my password didn't work. I tried the link to reset my password. It says it will send a email to me with a reset password. No email ever arrives. I tried it many times. Any help will be greatly appreciated. :-) 

 I'm assuming you checked that it was being sent to the correct email address, and that it wasn't getting caught in a spam filter?

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