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Having a problem reseting my password.

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I run a guild website and I wanted to reset the password of my account because I forgot the password and I reset 5 times already and got no mails. Also tweeted to you and sent mail and no answer, please help me have access to my account again! (Skyyrin).

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I too am having issues resetting my password, I got the e-mail, but even then there is no way to change it to something of your choosing not that I found at least one should be prompted to automatically have to change it

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Lucia Black wrote:

I too am having issues resetting my password, I got the e-mail, but even then there is no way to change it to something of your choosing not that I found at least one should be prompted to automatically have to change it

 Hi, the password reset email offers a link and directions to change your password. The link works although it does need to be updated as it currently takes you to an older version of Gamer Launch. However, it does not force you to change the password. 

 

If you would like to change your password, please follow the instruction below. 

Once you log in, you can change your password to something more secure by following these instructions:

1. Click the User icon at the top right of the site.

2. Click your username from the drop-down.

3. Click 'Edit Profile' on the left column of your profile.

The option to change your password will be on that page. 

Kyle

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SkyyRim wrote:

I run a guild website and I wanted to reset the password of my account because I forgot the password and I reset 5 times already and got no mails. Also tweeted to you and sent mail and no answer, please help me have access to my account again! (Skyyrin).

 Hi, 

Please check your email inbox I have manually reset your password. Your new password and instruction to create a new password are on that email. 

Kyle

 

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GL_Support wrote:
SkyyRim wrote:

I run a guild website and I wanted to reset the password of my account because I forgot the password and I reset 5 times already and got no mails. Also tweeted to you and sent mail and no answer, please help me have access to my account again! (Skyyrin).

 Hi, 

Please check your email inbox I have manually reset your password. Your new password and instruction to create a new password are on that email. 

Kyle

 

 I've got no mail from you. 

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And my Username is SkyyRin. 

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Kyle you reset the wrong account... SkyyRim I created so I can contact you... SkyyRin is the account of mine I can't access.

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Thank you!

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Thank you!

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Sending from my 2nd GL account.  I am not receiving my password reset e-mail.  The e-mail address is taken as valid, and is,  but I receive no e-mail with the reset code. (not in junk mail either) User name is 'o5Stang'. 

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I've noticed (from a variety of websites) that often they seem to have problems recently sending reset or verification emails to email addresses that are domain names rather than @hotmail or gmail, etc.  Don't know what's going on, but it's really annoying.  Or perhaps it's just me :p 

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*grrrr* please delete.  Duplicate post again.  It comes up with a whole load of gobbledegook on a seperate page, then when I submit again, it posts twice.  Stupid thing.

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I'm also having this problem with no emails being sent to my Aol.com address: I've created this account to post here.

Login name is Dabeach

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I'm also having this problem with no emails being sent to my Aol.com address: I've created this account to post here.

 

Login name is Dabeach

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I've had a couple of people applying to the guild state that they didn't receive the verification email at first time of asking.  I don't know if there's a problem with the location of the addresses themselves or if the automated part of the process isn't working.  Certainly the last person I spoke to said it did work eventually, but only when they pressed the button in their profile to re-send it.  They didn't get the first one that should auto-send.

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