First, Thank you for the tools you have created that we have used for months in our game. Much appreciated!
Issue: A Character no longer appears on our DKP list, as of last week. This Character still appears on the site's Character list, can still sign up for raids, and is Raid Eligible. (We have no specific Raid Pool.) The Player's other Characters are unaffected, and so far no other player has reported missing their character. It seems the only thing affected is the ability to view her on the DKP list, which we reference often.
I've browsed the support forum for a bit looking for a similar problem to no avail, this might be a strange one. What other information can help you help us?
(On a side note, where can we submit possible spelling/grammar errors on the site?)
The character in question was considered 'not in our guild' under the Guild Admin Member List. we had the player unclaim her character, an admin claim her character, and back to her. She now appears on all of our lists, with all of her DKP and info intact.
On the Guild Admin Member Tab, she still appears as not in our guild, but this is now just a cosmetic issue, as it were.