Im having the same issue - Ordered the "Premium + large community" subscription plan yet all i recieved in my Email was the following:
"Subscription reciept for Premiup Plus guild launch site hosting With Voice
You sucessfully signed up for a 36$ GL site blah blah bla..
Date of Sign Up:
Exchange rate: (you get this if you purchase with any currency other than USD)
The all they gave was instructions on how to unsub and contact details