In the last couple of days - the guild suddenly cannot sign up for raids. This seems to coincide with new user name appearing top right on the site - did you change something for users/characters?
We are using EPGP and have a raid roster setup for the pool to be eligible; everyone now is unable to signup and we've not changed anything on our end.
I have noticed that the character urls from the account name now point to:
The former is listed as not raid eligible whereas the latter is.
(Sidebar - searching support also is returning a page not found).
The URLs you see are the ones on this site. They are just to show the info for this particular site, and the character is not raid eligible on the community site (which is correct). Does that makes sense. Are you seeing the www.gamerlaunch.com/community/ links on your own site? If so, can you post a link to the page showing them that way?
When a user goes to signup, do the users receive a message or are they just not able to click the signup button/link?
Thanks for the report! I think I have an idea of what is happening. I am going to create a character on your site and test a few things. Please don't be alarmed! I'll be sure to clean up after myself when I'm done testing a few things and I definitely won't be changing anything on your end that you'll have to worry about. You have the perfect environment to test!
I was able to signup for the next raid - looks like the functionality has been restored - thank you for that!
Pages do seem to load slower now due to trying to connect to us.battle.net constantly - can that be suppressed somehow (considering we are a non-WoW guild?).