First and foremost I'd like to say, the website provided is really nice and your service is great. There's just one thing I'm worried about; I bought the premium pack that goes with 25 GB storage and an included 25 slot server of any VOIP of my choice. However, I have not received an email about this, and the server itself is nowhere to be found anywhere.
I've read some other posts and you've stated that it can take up to one business day to sort these things out, but it's been about 4-5 days now since I ordered this and I still haven't gotten an email. I did get an email confirming my website is now fully functional, but nothing more after that. I know you are handling these things manually, so I don't know if you have a lot of work to do... but we really need this server now before sunday for the upcoming raid. :)