I contacted firstname.lastname@example.org on the 16th of October and got a reply on the same day as follows:
Subject: Re: (Case 160901) cannot add character to role list
Thanks for letting us know - I'm assigning this over to our developers now
to have them look into it and see what's going on.
On the 31st I enquired again:
Still unable to Assign the character xxxxxxx to a Role in the Lists for
For some reason our GM xxxxx can add this person to a specific raid have
not figured out or asked him how he is able to do it.
Also in the Roster page the character exists but I cannot Search for this
Is there any resolution to this situation where a char cannot be:
Added to Rapid Raid Role List
I am patient but its a little inconvenient at present to not be able to add this person to the Available/Unavailable when it comes to signs ups for Rapid Raid.
Any news please as this has been a problem for a considerable amount of time ( 16th October 2013 - now 9th December 2013 ).
Thank you in advance.
As a side note: As site admin I cannot add this person to a raid ( available ) or change the status to unavailable nor can the Member who owns this character signup or remove signups for this char.
I would remove the char and start again but this is a last resort and may bug the system further.
The reason i posted here is that there has only ever been one contact from the support dept and that was on the day I requested help back on 16th October.
This email from support notified me the following:
Thanks for letting us know - I'm assigning this over to our developers now to have them look into it and see what's going on.
Guild Launch Support