2 lessons the eSports industry can learn from Valve’s Shanghai flop

A few weeks ago, Valve completely bombed their Dota 2 Shanghai Majors. You’ve probably heard about all of it by now — but in case you haven’t, here’s a quick rundown:

  • Fired a beloved community caster in the middle of the event
  • Let their CEO openly call aforementioned caster an “ass” on Reddit
  • Multiple sound failures in-game and during player interviews
  • Repeated game delays, some as long as an hour and a half
  • Game freezes and a plethora of other technical issues
  • Poor camera work
  • Covering team fights and critical moments via replays

The list could go on.

But the question is….what exactly went wrong? How does a multi-million dollar tournament get screwed up that badly? And how can Valve (and other companies) avoid this kind of spectacle in the future?

(Source)

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