Tag: mmo guilds

The Big Book of Punishments (& How to Use It)

Guilds have rules. We’ve talked about that a lot. What we haven’t discussed heretofore is what happens when those rules are broken. “The person who broke the rule needs to be punished” is pretty obvious, but the little things like “how” need to be covered. Unless your guild consists solely of members of your household, punishments like “do the dishes for the next week” aren’t really going to work.

Your options in most games are pretty limited; there is a decided dearth of games in which you can place your disobedient guild members in an oubliette until you feel like letting them out. (That would have logistical problems, for starters.) But you do have options for punishment, and today, I’m going to run down the five biggest ones whilst discussing when to use them and when they just plain don’t work.

Warning

You have gotten a warning at your job. It’s fine. We all have. At one point, I even got the dreaded Formal Written Warning at a job about a week before I got promoted. That fragment of an anecdote pretty well sums up the usual attitude to take toward warnings, which is that they’re not to be taken terribly seriously.

Warnings are an easy punishment to use, since they don’t require a whole lot of effort from officers. Unfortunately, they’re also a very easy punishment to completely ignore, because usually a “warning” just means that the officer said “don’t do that,” which means you have to not do that while that officer is watching until it fades from memory. It is ineffectual.

As a punishment, a warning is never going to have much in the way of teeth, but it works well as a buffer assuming that the officers are actually keeping track of this. “I’m giving you a warning for this” means absolutely nothing. “I’m giving you a warning; next time, you’re going to be unable to chat in the guild channel for two weeks” means something.

Carefully tailoring the “next time” punishment and the duration of that warning is also useful, as no one wants to forever be one black mark away from a major penalty; all warnings should be in place for a maximum of three months, after which time you can be reasonably confident something warnable won’t crop up again if it was a momentary blip.

Overall, warnings are useful just so you don’t come down with full wrath on every petty offense. But make sure to give them some teeth.

Fines

In MMOs, there are really two sorts of fines you can levy. The first is a proactive fine, such as making someone toss 100,000 gold in your guild chest in World of Warcraft. The second is a reactive fine; the next time a token drops that you could use in Star Wars: The Old Republic, you have to pass on it and let someone else have it.

Fines are, by themselves, an effective punishment. Someone takes an item that they should have passed on, they have to pass on the next thing they want. Someone yoinks an item from the guild chest, they have to pay back the value of the item plus some extra. Unfortunately, fines also have the problem of being entirely voluntary; you can’t force another player to pay the fines, and if they didn’t care about the rules enough to incur the fine, they might well not care about them enough to pay the fine.

Some people also have a nasty habit of using fines as buying the otherwise unpurchaseable; I knew someone in WoW who regularly stole items from raids and then paid the fine, reasoning (correctly) that the gold cost was something he could earn while the items themselves were otherwise impossible to buy. Not a great guy, but he had a strategy that worked.

As such, fines are something best put into place as part of another punishment, or as a slap on the wrist for something that doesn’t matter too much. Keep them small and use them more to punish inattentiveness than outright malice, so people are likely to grumble for a moment but then acquiesce on the grounds of fairness.

Demotion

Most guilds need more than three ranks, or even four ranks. When handled correctly, ranks are a measure of trust. If you’ve been with the guild for three years, you get more privileges; I trust you to access the guild bank freely and even change the daily message if need be, because you’re probably not going to screw with people.

Demotion, however, is useful. Consider, for a moment, a guild with eight ranks; the top two are the founder and officer, the bottom rank is a specialized punishment rank, and the others have slowly ascending privileges. If you get demoted in that environment, that indicates that your punishment isn’t just a loss of privilege, although it’s that as well. It’s an indication that the guild trusts you less. Even if the change in rank just means there’s one batch of items you can’t take from the guild chest any more, you feelthat shift.

Obviously, a lot of the utility of demotion comes down to the tools you have at your disposal. In some games, you can offer fine control; a guild in Final Fantasy XIV has many tools about different options for players at different ranks, so it’s easy to declare that someone no longer has the right to tend the garden and potentially reap those benefits. Some games offer less fine control. But a demotion is always something to consider, and even if you can’t reflect it in the game, you can still mark it in other ways, such as making sure the “demoted” player no longer has an automatic team placement or pick on your Heroes of the Storm team.

You can also have a demotion be temporary or permanent. The former is usually appropriate for smaller things. Someone got a warning about being a jerk to non-guild members, then they did it again, so now they get a notch down for a month. The latter, however, is pretty serious; it means that the member in question did something really bad, and they need to really rebuild trust before they’re allowed full access again, if ever.

Removal

The semi-nuclear option, and one that should never be at the top of a list except for the most serious offenses. If you’re in a competitive League of Legends team, for example, removal is an immediate and deserved go-to if a member leaks your strategies to an opposing team. Usually, though, removal is the option when someone just will not stop screwing up.

Rather than being a single cascading effect, removal should be considered when lesser punishments are having no effect. You’ve demoted someone down as low as you can, even to the new recruit tier, but they just keep breaking the rules. At this point, it’s almost done with sadness. You don’t want to kick them out, but nothing else works at this point. It’s sad, but necessary.

Wait, did I just say this was the semi-nuclear option? Yes. Because there’s a worse punishment.

Blacklisting

This is when someone is just so dedicated to being disruptive that you have to turn your back on them completely. The player isn’t just removed from your guild; you contact other guilds and tell them not to recruit this player. You refuse to party or interact with this player. You full-on shun them, bar them from any interaction with the guild. They’re gone to you so far as you’re concerned.

Needless to say, this is extreme. Sometimes, however, it’s justified; you just have to have a situation in which the player his someone you actively want gone from all mentions. I’ve been in guilds wherein two players separated from a real-life relationship because one of them was abusive, and the guild, in turn, shut the abuser out completely. I don’t know how his story ended, but I know that he was not welcome in any space which could conceivably involve our guild.

Most of the time, you don’t need to go this far. Heck, most of the time you don’t even need to go half this far. The majority of the players you’ll meet just need a little nudge, some warnings, and perhaps the occasional demotion. But it’s important to understand your full spread of options, just in case they ever come up.

How to Handle People Who Aren’t in Your Guild

No matter what game you’re playing, you do not get to play it exclusively with your guild. Ever. There are going to be other people playing the game, some of whom you want to have a positive relationship with — and your guild needs to handle how you interface with others.

Of course, that also comes with the caveat that people who aren’t your guild are, well, not in your guild. Which means that you have to handle a different sort of interplay. You simultaneously have to make sure that you’re treating people who aren’t in your guild as important and relevant while at the same time not letting your actual guild feel less relevant. It’s a juggling act, in other words.

So let’s break this down into three major categories… after we determine the sorts of people you’ll be dealing with.

Who is this person to you?

Total strangers are people whom your guild interacts with based on more or less nothing. They’re random people tossed into your guild by queued content or other unplanned excursions. They’re people members meet out in the field of open-world games. They’re not people you have recruited or ever interacted closely with.

Associates are people your guild deals with infrequently, but steadily enough that you know who they are. They may be part of a sister guild or just someone who’s close friends with some officers through other means. Your guild as a whole sort of knows them, but not really.

Partners, in this case, are non-members who wind up in your guild space a lot. They’re the sort of people who make you ask why they aren’t actually with your guild — and while there’s often a very good reason, they’re a familiar presence. Though they have no actual ranks in your guild, they’re treated as almost a member.

Last but not least, former members are people who were part of your guild but aren’t any more. It’s important to consider why they’re former members rather than present members, and that’s going to inform the way you interact with them. If they left on positive terms, they can easily be akin to associates or partners; if they left on bad terms, there are other cans of worms to deal with.

Handling complaints and feedback

More often than not, you’re going to be getting this sort of feedback from total strangers. “Your guild member did X at our event,” or something similar. Someone you don’t know is going to accuse your guild member of being rude or otherwise violating a rule.

The first thing to do is to explain, calmly, whether or not what was done actually violates a rule of your guild. Guild members make an agreement to follow the rules of your guild, which is why I’ve mentioned in the past that you should have rules about behavior to outside members. However, if the guild member did something that was entirely valid but ruffled someone’s feathers, your only real recourse is to explain that to the (no doubt unhappy) victim.

Assuming that this is a violation of rules, thank the person and tell them that you’ll look into it. Follow up by talking with the player in question and explaining the complaint. You aren’t, hopefully, going to automatically side with your guild member just because they claim innocence; however, you’re also going to still take their version of events into account.

If you feel like there’s room enough to consider this an actual violation, you may as well treat it as one. Furthermore, if the person bringing the complaint is an associate or partner, you’ll probably be able to skip ahead a bit; you don’t need to know if the person leveling the complaint is trustworthy. More often than not, this is the sort of thing that merits a warning and a filing away until a later date. But if the member in question has several warnings for dealing with non-guild members the same way, it’s a sign that more serious steps should be taken.

Handling attendance at events

Events are a bit trickier simply because, at least in theory, events have limited space. Every non-guild member who attends is one more guild member who can’t, and that’s important to consider. But that doesn’t mean that it’s necessarily wrong to have non-guild members about; it just means that you have to have a care for how you invite people.

When setting up events, designate if they are open to non-guild members and also emphasize whether signups are based on a first-come first-served basis or on a priority system. If it’s the former, whomever offers to show up first gets to come, and if that means guild members get pushed out, that’s on them. The latter case, however, lets you tailor the list based on who you want there first and foremost; just don’t claim a priority system if you’re going to be inviting non-guild members and not inviting members.

Obviously, you can’t punish people who fail to attend if they’re not part of your guild. As a result, it’s best to limit events like this to ones where you can go with a flexible number or cancel if you can’t get enough guild members; if you’re doing a World of Warcraft raid on Normal and you don’t have ten members sign up, don’t try to fill out the base with non-members. It’s also completely fair to prioritize former members (on good terms) and partners over associates.

If the non-members showing up are part of another guild, you may want to communicate with that guild’s officers first, just to coordinate matters. It might not be necessary (your guild might be a casual raiding group while they’re a PvP group), but it can be good to know that if you do need to hand out some punishment, the other guild has your back to some extent.

Handling progression content

This is where things can get very tricky. Progression content is something that, in theory, not everyone has done yet. It’s something that drops some really high-end rewards. And traditionally, it’s often been one of the bastions of guild content. A guild offers a group that can clear this content. But sometimes that winds up being just plain limiting, forcing people to choose between guilds and environments that they want to either follow friends or progress, not both.

The first step, then, is to make sure that any progression groups are operating on a priority system that is understood ahead of time and is entirely transparent. Once that’s established, the question has to be answered: for every non-guild member present, why should that person be there instead of another guild member?

At this point, you’re pretty much only discussing partners and former members on good terms. If you’re filling out with totally random members, it’s probably not really progression.

The other major thing to consider here is rewards, and there’s really one hard-and-fast rule you need to have in place here: If there’s something that’s being fought over by a member and a non-member, the member wins that fight. No matter what it is, the member gets the item. That ensures that members don’t feel as if they’re fighting against people who aren’t even in the guild to get rewards they need; they still might not get what they want, but at least it’s not because of someone who isn’t even part of the guild.

You’re always going to be dealing with non-guild members, but with careful management, this can actually be an asset. Just make sure that your priorities center around the people who are in your guild. Otherwise, those members are going to wonder why they’re supporting a guild without an interest in supporting them.