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Double Billing Issue Resolved

by GL_Support, 13 days ago

We have fixed the double billing issue where your site was losing 2 days every day instead of 1. We are currently in the process of applying the number of days lost to everyone's account.

If your site has been made inactive due to this bug, please contact us through Support and let us know so we can manually apply days to your account while we work on bulk applying the appropriate days to everyone's account.

We're sorry for the inconvenience!

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Voice Server IP changes February 1st.

by GL_Support, 26 days ago

This move is for US Central and US East users all migrating to "North America (East)"

If you use a hostname to connect (example neptune003.guildlaunch.net) we have already updated those IP's

There's no change to your servers Port #

Sorry for the short notice!

Service       Old IP                New IP

Ventrilo 50.19.72.147      198.27.105.146

Ventrilo 52.20.189.180    198.27.105.147

Ventrilo 52.6.155.203      198.27.105.148

Ventrilo 52.55.240.252    167.114.60.254

Ventrilo 52.55.216.12      167.114.143.79

Ventrilo 52.0.44.47          198.27.105.151

 

Mumble 50.16.140.34    198.27.105.149

Mumble 50.16.146.56    198.27.105.150

Mumble 52.0.44.47         198.27.105.151

Mumble 52.2.199.2         167.114.143.73

Mumble 52.3.135.19       167.114.143.74

Mumble 52.45.245.121   167.114.60.249

Mumble 52.55.41.214     167.114.60.250

Mumble 52.55.242.160   167.114.60.255

Mumble 52.55.216.12    167.114.143.79

 

TeamSpeak 50.17.109.203    167.114.60.248

TeamSpeak 52.55.53.225     167.114.60.251

TeamSpeak 52.55.134.248    167.114.60.252

TeamSpeak 52.55.230.211   167.114.60.253

TeamSpeak 52.55.135.47     144.217.40.108

TeamSpeak 52.55.242.165   144.217.40.109

TeamSpeak 52.5.211.95       167.114.143.75

TeamSpeak 52.55.18.56       167.114.143.76

TeamSpeak 52.55.83.105     167.114.143.77

TeamSpeak 52.55.202.248   167.114.143.78

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Custom Domain Names CHANGE YOUR A RECORD IP

by GL_Support, 28 days ago

Hi, 

This only applies to sites that are paying for a plan and decided to use your own custom domain. 

Due to our server migration, our IP address has changed and if you want your custom domain to work, you will need to update the A record with your registrar. The new IP address is 35.186.205.9

We have an article in our knowledge base that explains how to update your A record. https://guildlaunch.uservoice.com/knowledgebase/articles/35337-how-do-i-use-my-own-domain

 Kyle

 

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